Hope Water & Light's much touted “SmartHub” payment gateway became operational earlier this week, and based on early testing at the Hope Star on Wednesday, it appears to be functioning as advertised.
Hope Water & Light’s much touted “SmartHub” payment gateway became operational earlier this week, and based on early testing at the Hope Star on Wednesday, it appears to be functioning as advertised.
The website’s direct URL is https://hopewl.smarthub.coop
On Tuesday afternoon, Assistant General Manager Charlotte Bradley said, “Customers will be able to login to SmartHub to view payment information, charges and usage on their account. Payments can be made on a customer’s account without ever leaving homes through SmartHub.”
The site became fully operation Tuesday as the Wednesday Hope Star had already gone to press production on early deadline.
As tested at the Hope Star, to use the new Smart Hub payment portal, HWL customers will need to create an account that will require an email address and a password.
At the website page itself, which is kelly green with a SmartHut logo, HWL customers would normally be required to enter an email address and password, but for those looking to get set up, first time users will need to click on the “First Time User’s’ link.
The “First Time User’s” link will take the user to a page with the HWL Logo, which requests the individual’s HWL account number, last name (or business name), and an email address.
After plugging in those pieces of information, the HWL customer will receive a temporary password, and there will be a log-in link to set up a new personal password.
Bradley said, “The password is case sensitive, so you have to enter it as is. Next you will be prompted to enter your new password. You will be the only one who has this information. If you get locked out or forget your password, contact the HWL office. We can reset your password for you with a temporary password.”
As completed, and tested on a Hope Star computer, HWL consumers are able to view their current HWL account information.
Bradley said, “You can also make payments on your account with an electronic check, credit or debit card via the internet, smartphone, iPad, or using the internet or the App.”
She also said, “HWL will be accepting Discover, Visa, and Mastercard payments as well as electronic checks and debit cards with no fees. Once you log in to make a payment, you will be prompted to enter a one-time security code which is different from your password.”
Bradley also said that HWL customers still have the option to come by the HWL office in person and swipe their credit or debit cards.
“We are working hard to keep you informed as we move through this process. If you have any problems setting up your account, please contact our office during normal business hours Monday-Friday, 8:00 a.m. – 5:00 p.m. for help,” she said.